No. We want transitioning to our software to be as affordable and seamless as possible. We are confident you will love our software and be a long term customer -- so we absorb the set-up costs.
Do you require a long term contract?
No. Most of our customers are on the no commitment, month-to-month, Basic or Professional Plans. Our Premium Plan is customized to the needs of those customers.
Do you offer free trials?
Yes, for single associations under 500 units.
What forms of payment do you accept?
You can easily pay online with any major credit card for monthly plans. Checks are accepted only for annual payment plans.
How do I cancel?
We do our best to make sure that our customers are happy, so hopefully you won't want to cancel. However, should your needs change, just let us know. We'll get your account squared away and help you transition your data out of our system.
Which plan is right for me?
If you don't know which plan is right for you, let us know, we'll help you figure out the best fit. Have exceptional needs? Let us know and we'll work with you to build a plan that works best for you and your business.
Support
We'll make sure our systems are in tip-top shape as a basic level of service. Backed by redundant cloud technology, we strive for high availability and functionality for all our customers. If something isn't right, we'll tell you.
We pride ourselves on providing top-notch support for your usage based questions. We strive to respond to your inquiries as quickly as possible, often within minutes or hours, not days or weeks.
Basic Support
99%+ Uptime Guarantee
Self-help Documenation
Email Support (10 requests per year maximum)
Standard Support
99%+ Uptime Guarantee
Self-help Documenation
Email Support
Business hours + non-business hours emergency support
Phone support by appointment with additional charge.
Priority Support
99%+ Uptime Guarantee
Self-help Documenation
Email Support
Business hours + non-business hours emergency support
