Join Our Team
Work with a calm, premium, founder-led SaaS helping communities stay organized and modern.
About
HOALife
HOALife is a premium software platform that helps homeowner associations and association managers run cleaner, more organized communities. We focus on violations enforcement, architectural requests (ARC), inspections, homeowner portals, QuickBooks accounting, and day-to-day communication — without the bloat and complexity of traditional HOA systems.
We work primarily with mid-market HOAs and management companies across the U.S. that value clarity, structure, and consistency. Our customers rely on HOALife to keep compliance workflows running smoothly and boards aligned.
HOALife is a lean, profitable, founder-led SaaS company. We are fully remote, move deliberately, and prioritize quality over chaos. Our team values calm execution, clear communication, and building software that customers actually enjoy using.
Open Position
Customer Success & Onboarding Specialist
Remote – U.S., Full Time
What You’ll Do
Own front-line customer success and onboarding communication — respond to questions with clarity, warmth, and professionalism.
Lead onboarding calls for new communities, prepare customer data, and set up configurations so customers start strong.
Configure community settings, violations workflows, and ARC processes to match each community’s needs.
Guide customers through their first 30–60 days to ensure confident, consistent adoption.
Proactively manage customer health — run regular check-ins, identify risk, and support long-term success.
Create help articles, templates, checklists, and guides that make onboarding and success easier for everyone.
Work with spreadsheets (Google Sheets/Excel) to clean and prepare customer data for imports.
Record simple Loom-style walkthrough videos once you’re familiar with the product (short, friendly recordings).
Spot recurring issues and recommend improvements — helping refine both process and product.
Take on related tasks that help customers succeed and keep the team running smoothly.
Who You Are
You’re a calm, professional communicator who builds trust quickly with managers and board members.
You’re highly organized and detail-oriented — you like clean workflows and following things through. You thrive in a remote, low-drama environment where quality and consistency matter.
You’re comfortable owning your workday and priorities without micromanagement. You enjoy helping people solve practical problems and making processes clearer and easier.
You’re confident leading Zoom onboarding and training calls. You’re tech-comfortable and able to learn new software without hand-holding.
You write clearly and professionally — emails, documentation, and guides come naturally to you.
Experience in community association management, property management, or a related residential operations role. (Former CAMs, assistant CAMs, ARC coordinators, violations or compliance specialists, or management company staff with familiarity with HOA violations, ARC workflows, inspections, or compliance processes are ideal.)
Basic familiarity with QuickBooks Online (QBO) or similar accounting workflows is a plus.
Customer success, support, or onboarding experience in a SaaS or technology-enabled environment is helpful, but not required. A desire to help customers succeed is required.
Compensation & Benefits
Base salary: $70,000
Performance-based bonus opportunities tied to onboarding quality, customer satisfaction, and retention
Health coverage stipend
Unlimited paid time off, with trust and flexibility
Fully remote (U.S. based only)
Company-provided MacBook
Monthly remote work stipend
Travel expenses covered for occasional in-person meetups
(Candidates should have a quiet, reliable home workspace — desk, chair, and internet.)
Remote Work + Occasional Meetups
This is a remote-first role.
We meet 2–3 times per year for focused training, team alignment, and planning.
HOALife covers travel costs.
